Redeem refers to converting your OMNI balance into cash through authorized agents or select merchants.

You can redeem your OMNI balance at authorized OMNI agents and participating merchants.

To redeem your OMNI balance, log in to your OMNI account and navigate to the "Redeem" section. Select the currency and add the agent email, phone number, or scan their QR Code. Enter the OMNI quantity you wish to redeem, and confirm the transaction. Once the request is approved, you will receive a confirmation email and/or SMS (if enabled) that must be presented to the agent or merchant to collect your cash. Be sure to verify all details before confirming, as redemptions are irreversible. You can find a list of available agents or merchants in the "Find an Agent" section of the OMNI app. Please note that agent availability may vary based on location, operating hours, and demand, so it's recommended to check in advance before initiating a redemption request.

Yes, OMNI imposes both minimum and maximum limits on redemption transactions to maintain financial stability and prevent fraud. The specific limits depend on factors such as your account tier, transaction history, and the policies of the selected agent or merchant. You can find the current redemption limits displayed within your OMNI app before completing a transaction.

The processing time for redemption requests varies based on agent availability and network conditions. In most cases, redemptions are completed instantly or within a few minutes. However, in rare instances where additional verification is required, it may take up to 24 hours. If your transaction is taking longer than expected, ensure that you have met all the necessary requirements and contact OMNI support if needed.

A small processing fee applies to every redemption transaction, regardless of your location, the amount being redeemed, or the service provider. Before completing your request, OMNI will transparently display the exact fee, allowing you to review it beforehand. Be sure to check the total cost to ensure clarity and avoid any unexpected deductions.

No, the redemption feature is specifically designed for cash withdrawals through authorized agents and merchants. If you want to make deposits directly to your bank account, you must use OMNI’s bank withdrawal option, which follows a different process. Redemption is meant for users who need immediate cash access without relying on traditional banking systems.

If your redemption request fails, first check your transaction history for any error messages or pending confirmations. Common reasons for failed redemptions include exceeding transaction limits, insufficient OMNI balance, or the agent being temporarily unavailable. If the issue persists, contact OMNI’s customer support team with your transaction details for further assistance.

No, for security and compliance reasons, redemptions can only be performed by the account holder. The system is designed to prevent unauthorized transactions and fraud by ensuring that only verified users can access their funds. If you wish to send money to another person, you can transfer OMNI directly to their account instead of redeeming it for cash.

The ability to redeem OMNI for cash is currently an active feature; however, OMNI reserves the right to modify, suspend, or discontinue it at any time. Changes may be implemented based on regulatory requirements, business needs, or security enhancements. Users are encouraged to stay updated with official OMNI announcements to be aware of any future changes regarding redemption policies.